Exchanges are accepted within 7 days from the date of receipt.
Products must be in their original packaging, unused, and in resellable condition, items showing signs of us, damage, or missing accessories will not be accepted.
If you item is found to be defective due to a manufacturing fault, we will provide a one-to-one exchange at our designated exchange location.
If you receive the wrong item, please contact us within 7days with your order number and photos/videos for verification.
For hygiene and safety reasons, used fans and accessories cannot be exchanged unless the are defective.
To request as exchange, please contact us via WhatsApp or our Contact Us page. We will provide the exchange location and further instructions.
All our products are in local stock and shipped directly from our outlets in Singapore.
We accept only card payments made via our website to ensure a secure and protected transaction.
For corporate or bulk purchases, please contact us via WhatsApp or through our Contact Us page.
Orders are dispatched within 24-48 hours. Delivery typically take 3-5 working days.
We work with reputable logistics providers, including J&t Express, to ensure your orders are delivered safely and promptly.
All products come with a 1-year warranty, starting from the date of receipt, covering manufacturing defects.
At Miki, we are dedicated to creating stylish, portable cooling solutions that keep you refreshed anytime, anywhere.
(Mon-Sat, 10:00am-5:00pm)
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